Multi-Factor Authentication (MFA)
To keep your accounts safe, Member Access is protected by multi-factor authentication (MFA). This security measure uses a one time passcode (OTP) to verify your identity when you perform certain tasks.
What is MFA?
Multi-factor authentication (MFA) is a security process that uses two steps to verify your identity. We send a unique, temporary code to your phone to add an extra layer of protection to your sensitive financial information in Member Access.
- Safe & secure: Using MFA helps minimize the risk of fraudulent activity. Beyond your password, a one-time passcode is used to verify your identity when you sign in from a new device, reset credentials, or handle sensitive tasks such as authorizing transfers.
- Quick & convenient: MFA offers a seamless identity verification process that is both faster and more secure than answering security questions.
Setting Up MFA
- Sign into or enroll in Member Access
- Set up multi-factor authentication (MFA): Whether you are enrolling or signing back in, you will be prompted to enable MFA and select your preferred OTP delivery method: SMS (text) or voice (call).
- Receive your passcode: You will receive either a six-digit SMS or a five-digit call code, depending on your delivery method selection.
- Verify your identity: Enter the activation code sent to your mobile device to complete registration.