Coming Soon: A New Online Access
A more secure, convenient, and intuitive way to manage your accounts online is launching soon. The new “Member Access” will replace Connect GKCU.
What is Member Access?
Online access to your accounts via Connect GKCU is being updated to the new Member Access. The new platform will offer additional security and features, making it easier to manage your accounts and information.
What to expect in Member Access
At GKCU, members shape what we do. Your feedback is the driving force behind the new enhancements you will see.
Expanded money movement options
Moving money is more flexible than ever with an updated BillPay experience and the ability to instantly1 send funds to other GKCU members with Member-to-Member transfers.
A 360 degree financial picture
Safely link external accounts to see your finances in one place. Use new budgeting tools to track your spending, and receive custom alerts to stay on top of your account activity and savings goals.
Same reliable support
With our branch presence, 1,100 ATMs, and convenient online access, the support you rely on is at the ready.
How to prepare before launch
Confirm your contact information is up-to-date for a seamless transition to the new Member Access. Having your current email address and phone number saved in Connect GKCU ensures you receive critical launch updates and can securely verify your identity when you first sign in to the new platform.
- If you are currently enrolled in Connect GKCU: Sign in and select “Contact Information” to view and make changes.
- If you are not enrolled in Connect GKCU: Enroll in Connect GKCU today and add your current email address and phone number to your profile.
How to prepare at launch
Once the update is live: sign in to accept the new terms, update your alerts, and verify your scheduled BillPay payments.
Terms of service:
- Updated Online Services Agreement (effective through June 6, 2026)
- Online Services Agreement (effective through June 5, 2026)
- Summary of Changes
To access the new platform, you'll be prompted to review and accept the updated Online Services Agreement and E-Sign Agreement during your first sign-in.
See what's new in the updated Online Services Agreement:
Your first sign in to Member Access:
- Returning members: Use your current Connect GKCU username and password.
- New to online access? Have your deposit account or debit card number ready to enroll.
- Enhanced security: All members are required to set up multi-factor authentication (MFA). MFA replaces security questions with one time passcodes to verify your identity.
BillPay:
Our new delivery-based system changes how you schedule payments. Instead of selecting when to send money, you now choose when it arrives.
- Action required: Your previously scheduled payments will transition to the new platform's "deliver by" model, with the exception of check payments, payments made from a Health Savings Account (HSA), payments made to other GKCU deposit accounts, and duplicate payments. Once signed in, review your payment dates and ensure they align with your needs.
- Electronic payments: Funds will be withdrawn from your account 1 business day before your chosen delivery date.
- Check payments: Funds will be withdrawn 5 business days before the estimated delivery date.
Personalized alerts:
Choose how and when you want to be notified—via text, email, push notification, or Alerts inbox—for low balance warnings, payment reminders, and more.
- New alert options: Receive up to 40 different alert types, including required, optional, and custom notifications.
- Action required: For your security, current alert settings will not carry over. You will need to re-enroll after your first sign-in.
Frequently asked questions about how to prepare for the new Member Access
We are launching a completely redesigned platform to give you more features and tools to manage your GKCU accounts.
The best way to prepare is to ensure your email address and phone number are up-to-date in your current Connect GKCU profile. After launch, sign in to verify your BillPay schedule and re-enroll in any custom alerts. Read the BillPay FAQs for more details on the new payment model.
No. Technology can improve convenience, but personal service at our branch and ATMs will always be available to you.
Connect GKCU is scheduled for a brief maintenance period during the launch of our new platform.
Once the new online access platform launches (Member Access), the old version (Connect GKCU) will no longer be available.
You may contact our branch at (252) 527-4002 for assistance.
Security & sign-in
You can keep using your current Connect GKCU username and password. For enhanced security, your first sign-in on the new Member Access will require a multi-factor authentication (MFA) setup using your phone number.
At the Member Access sign-in screen, select “Forgot password” and follow the prompts to update your password. To reset your username, you must call our branch at (252) 527-4002
You will sign in the same as you do today, through gkcu.org.
BillPay, transfers, and cards
The new BillPay system delivers a seamless, modern experience with enhanced features and an expanded network of electronic billers. Funds are now verified and withdrawn before the payment is sent, making it easier to keep track of your account balance and helping you avoid returned checks. With a delivery-based payment system, payments are scheduled based on when the biller will receive them to ensure your bills are paid on time.
Previously scheduled payments will move to the new platform with the exception of check payments, payments made from Health Savings Accounts (HSA), payments made to other GKCU deposit accounts, and duplicate payments. If multiple payments to the same biller have the same date and amount, only one will be migrated. We recommend signing in after the launch to confirm your payment dates.
Your scheduled payments will automatically transition from “Send dates” to “Deliver by/estimated delivery dates.” To ensure on-time delivery, funds will be withdrawn 1 business day before the “Deliver by” date for electronic payments and 5 business days before the “Estimated delivery date” for paper checks. Ensure your account has sufficient funds on the specified withdrawal date.
Just like a debit card purchase, funds must be available on the day funds are withdrawn for electronic and check payments. If sufficient funds are not available, the payment may fail or be subject to standard overdraft transfer practices, depending on your account settings. Note: unlike the current system, the new BillPay platform will not make multiple attempts to process a failed payment.
Yes. BillPay payment details show the date the funds were withdrawn, the estimated delivery date, and the date the check is cashed.
No, your account and card numbers will remain the same.
Yes. Your GKCU cards will continue to work for purchases and ATM withdrawals. However, because online access will be temporarily unavailable, you will not be able to lock or unlock your cards during the maintenance window. If you expect to need this feature, ensure your card is in your preferred status before the update begins. For assistance with your card status during the update, call our branch at (252) 527-4002.
Technical requirements
To keep your data secure and ensure the best performance, we recommend using the latest version of Microsoft Edge, Safari, Firefox, or Chrome. Using an outdated browser may limit certain features.