The New Online Access is Here

Member Access has replaced Connect GKCU as a more secure, convenient, and intuitive way to manage your accounts. Discover how Member Access is improving to serve you better, and find answers to common questions about the update.

What is Member Access?

Online access to your accounts via Connect GKCU has been updated to the new Member Access. The new platform offers additional security and features, making it easier to manage your accounts and information.

Experience the New Member Access

At GKCU, members shape what we do. Your feedback is the driving force behind the new enhancements.

Expanded money movement options
Moving money is more flexible than ever with an updated BillPay experience and the ability to instantly1 send funds to other GKCU members with Member-to-Member transfers.

A 360 degree financial picture
Safely link external accounts to see your finances in one place. Use new budgeting tools to track your spending, and receive custom alerts to stay on top of your account activity and savings goals.

Same reliable support
With our branch presence, 1,100 ATMs, and convenient online access, the support you rely on is at the ready.

How to Get Started

Sign in to accept the new terms, update your alerts, and verify your scheduled BillPay payments.

Terms of service:

    To access the new platform, you'll be prompted to review and accept the updated Online Services Agreement and E-Sign Agreement during your first sign-in.

  • Updated Online Services Agreement (effective June 6, 2026)

    • See what's new in the updated Online Services Agreement:

  • Summary of Changes

Your first sign in to Member Access:

  • Returning members: Use your current Connect GKCU username and password.
  • New to online access? Have your deposit account or debit card number ready to enroll.
  • Enhanced security: All members are required to set up multi-factor authentication (MFA). MFA replaces security questions with one time passcodes to verify your identity.

    • View the Security & sign-in FAQs

BillPay:
Our new delivery-based system changes how you schedule payments. Instead of selecting when to send money, you now choose when it arrives.

  • Action required: Your previously scheduled payments will transition to the new platform's "deliver by" model, with the exception of check payments, payments made from a Health Savings Account (HSA), payments made to other GKCU deposit accounts, and duplicate payments. Once signed in, review your payment dates and ensure they align with your needs.
  • Electronic payments: Funds will be withdrawn from your account 1 business day before your chosen delivery date.
  • Check payments: Funds will be withdrawn 5 business days before the estimated delivery date.

    • View the BillPay FAQs

Personalized alerts:
Choose how and when you want to be notified—via text, email, push notification, or Alerts inbox—for low balance warnings, payment reminders, and more.

  • New alert options: Receive up to 40 different alert types, including required, optional, and custom notifications.
  • Action required: For your security, current alert settings will not carry over. You will need to re-enroll after your first sign-in to continue receiving alerts, including Another Chance Alerts.

Get to Know the New Member Access

Our completely redesigned platform gives you more features and tools to manage your accounts online.

No. Technology can improve convenience, but personal service at our branch and ATMs will always be available to you.

Now that the new platform has launched, the old version of online access (Connect GKCU) is no longer available.

You may contact our branch at (252) 527-4002 for assistance.

To ensure the highest level of security, previous alert settings cannot be automatically transferred. Re-enrolling ensures you will continue receiving important notifications, such as Another Chance Alerts to help you stay on top of your Checking Account balance. It also gives you the opportunity to explore and customize the expanded alert options available in the new Member Access.

Security & Sign-In

You can keep using your previous username and password. For enhanced security, your first sign-in on the new platform requires multi-factor authentication (MFA) setup using your phone number.

In the new Member Access platform, members have one username to access all of their accounts online. For any members who had multiple active digital profiles, their most frequently used username and password were the set of credentials migrated to the new platform.

Members with fiduciary account ownership can see all accounts combined into one Member Access profile (the most frequently used). You no longer need to maintain multiple credentials to manage different account types.

At the Member Access sign-in screen, select “Forgot password” and follow the prompts to update your password. To reset your username, you must call our branch at (252) 527-4002

You will sign in the same as you do today, through greaterkcu.org.

BillPay, Transfers, and Cards

The new BillPay system delivers a seamless, modern experience with enhanced features and an expanded network of electronic billers. Funds are now verified and withdrawn before the payment is sent, making it easier to keep track of your account balance and helping you avoid returned checks. With a delivery-based payment system, payments are scheduled based on when the biller will receive them to help ensure your bills are paid on time.

Previously scheduled payments will move to the new platform with the exception of check payments, payments made from Health Savings Accounts (HSA), payments made to other GKCU deposit accounts, and duplicate payments. If multiple payments to the same biller have the same date and amount, only one will be migrated. We recommend signing in after the launch to confirm your payment dates.

Your scheduled payments will automatically transition from “Send dates” to “Deliver by/estimated delivery dates.” To ensure on-time delivery, funds will be withdrawn 1 business day before the “Deliver by” date for electronic payments and 5 business days before the “Estimated delivery date” for paper checks. Ensure your account has sufficient funds on the specified withdrawal date.

Just like a debit card purchase, funds must be available on the day funds are withdrawn for electronic and check payments. If sufficient funds are not available, the payment may fail or be subject to standard overdraft transfer practices, depending on your account settings. Note: Unlike the previous system, the new BillPay platform will not make multiple attempts to process a failed payment.

Yes. BillPay payment details show the date the funds were withdrawn, the estimated delivery date, and the date the check is cashed.

No, your account and card numbers will remain the same.

Technical Requirements

To keep your data secure and ensure the best performance, we recommend using the latest version of Microsoft Edge, Safari, Firefox, or Chrome. Using an outdated browser may limit certain features.

1 Transferred funds are available immediately for ATM withdrawals, branch transactions, and point-of-sale purchases. For all other items - including ACH debits, checks, and Another Chance items - funds are available the same business day if transferred before 5:30 p.m. ET. Transfers completed after 5:30 p.m. ET or on non-business days will be available for these items on the next business day.

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