How You Can Protect Yourself

Greater Kinston Credit Union knows the significance of protecting members' identities and their financial information. GKCU continues to stress the importance of members never disclosing personal financial information, including card information via telephone, mobile device or over the internet without the call or transaction being initiated by the member.

GKCU will never call to ask for members' financial information. If you receive a call, text or email asking for information, please notify our branch immediately.

Securing Your Computer

  • If you are using Windows XP or older operating systems – upgrade to a more current operating system. Windows is no longer providing security patches for Windows XP.
  • Use a firewall, install anti-virus, anti-spyware, and anti-ad protection software and check for regular updates.
  • Never download unknown software from pop-ups or emails.
  • Set operating system, security and application software (such as Microsoft 7 or 8 and Microsoft Office) to automatically check for updates.

Securing Your Account Access

  • Commit your password to memory - do not utilize password memory/management programs.
  • Do not use the same user ID and passwords on multiple sites.
  • Change your password frequently (such as every 60 days).
  • Always sign off Connect GKCU sessions.
  • Do not sign on from a public/shared computer.
  • Do not reply to suspicious emails, texts or voice messages on your computer or phone.

Securing Your Identity

  • Have your photo placed on your ATM/debit and credit cards.
  • Never share personal information by telephone.
  • Secure items that contain personal information in a safe place and shred any unneeded documents containing personal information.
  • Pay attention to billing cycles and contact creditors if bills do not arrive.
  • Review all financial statements regularly for fraudulent activity.
  • Review credit reports annually (free credit reports are available at
  • Do not carry your social security or excess credit cards unless absolutely necessary.
  • Review the Credit Union's Identity Theft/Fraud Prevention Guide.

Being Cautious: Learn More About Potential Scams

If you are a victim of Identity Theft, follow the steps below:

  1. Immediately contact one of the three major credit bureaus to report a "fraud alert". One bureau will report the information to the other two and a credit report will be mailed to you for review.
  2. Contact GKCU, and any other financial institutions with which accounts are held, and immediately close all affected accounts.
  3. Contact local law enforcement authorities and file a report.
  4. Check with the local post office for an unauthorized change-of-address request.
Credit Bureaus Contact Information
Credit Bureau, Equifax Credit Bureau, Experian Credit Bureau, Trans Union
Order Credit Report: (800)685-1111
Report Fraud: (800)525-6285
Order Credit Report: (888)397-3742
Report Fraud: (888)397-3742

Trans Union
Order Credit Report: (800)888-4213
Report Fraud: (800)680-7289

Return to Security Main Page

*Quoted rates, dividends, annual percentage yields (APY) and rates (APR) are subject to change daily at the discretion of the Board of Directors. © Greater Kinston Credit Union